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London City Airport Parking & Booking Website Terms and Conditions

1. Introduction

1.1

These terms and conditions (“Terms”) apply to all bookings for services made via parking.londoncityairport.com and all URLs operated by London City Airport Limited (together referred to as the “Website”).

1.2

The Website is owned by London City Airport Limited

1.3

In these Terms, references to “the Airport” are references to London City Airport Limited (for all car parks at London City). In these Terms "you" and "your" refer to any person who makes a booking via the Website and “we” and “us” refers to the Airport, as described above.

1.4

The VAT number for London City Airport is 888-1799-45

1.5

These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.

.6

Should you need to contact us please either email us at londoncity.airport@apcoa.com or on 0844 332 1237

2. Car Parking

2.1

When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”), either (at your option) via an email or via a text to your mobile phone.

2.2

The booking you make is non-transferable either from you to someone else or between different car parks.

2.3

The booking you make is valid only for the times, dates, price, and car park specified in your booking.

2.4

The terms and conditions of use of the car park are as follows:

(a)

Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of “days” (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day’s charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.

(b)

All prices shown are in pounds sterling and include VAT at the prevailing rate.

(c)

When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email or SMS).

(d)

If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.

(e)

When you have parked your vehicle, it is your responsibility to:

(i)

lock your vehicle securely;

(ii)

fully close all windows of your vehicle;

(iii)

apply your handbrake properly;

(iv)

engage any steering lock, alarm or immobiliser you have;

(v)

not leave any animal or person within your vehicle;

(vi)

ensure that your possessions are placed in a locked boot and are not on display. The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things.

(g)

You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.

(h)

You must comply with all directional signage and other instructions when in the car park.

(i)

The Airport does not accept liability for:

(i)

damage to your vehicle (whether caused accidentally or by way of vandalism);

(ii)

theft of, or from, your vehicle while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft.

(j)

If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a notification to us specifying:

(i)

the vehicle registration number;

(ii)

its approximate location within the car park; and

(iii)

the reason for the delay in collection plus details of the expected (revised) collection date we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).

(k)

While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.

3. Cancellations or changes to pre-bookings for Car Parking

3.1

Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0844 332 1237 to cancel a booking or email londoncity.airport@apcoa.com.

3.2

The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.   The discounted "Early Products" are only eligible for 50% refunds.

3.3

Should you wish to make changes to your booking then you may do so via the Website. Please click on the "Manage my booking" section. You may also telephone us on 0844 332 1237 to amend a booking or email  londoncity.airport@apcoa.com.

3.4

Where a change is required by you for a reduction in the number of days of your car park booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.

3.5

No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.

3.6

No refunds will be made other than as expressly provided for in these Terms.

3.7

No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.

3.8

Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.

3.9

No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.

3.10

Your statutory rights are not affected.

3.11

If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.

3.12

We reserve the right to levy non-refundable surcharges for payment by debit or credit card. This is to cover the charge levied by the credit card issuers and relevant administrational costs. The scale of these charges will be clearly notified to you before any booking is confirmed, and will be shown as part of the admin fee. Any subsequent amendments where an additional payment is required may also be subject to this admin fee.

4. Events beyond the Airport’s control

4.1

The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

4.2

Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 4.1.

5. Our liability to you

5.1

The Airport will act with reasonable skill and care when providing services to you.

5.2

Nothing in these terms and conditions limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.

5.3

The Airport does not accept liability for:

(a)

any indirect or consequential loss; or

(b)

any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

6. General

6.1

Any contract made between you and us via the Website is governed by English law.

6.2

We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.

6.3

These Terms constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.

Last updated: 26^th September 2018